Last update: August 11th, 2020
Accesses to the Website are logged for the purpose of security analysis reports and to defend against cyber-attacks. With the exception of the IP address, no personal data is ever collected or used in this connection. IP addresses are analyzed only in the event of a cyber-attack. Log data is promptly deleted on a regular basis.
In addition, we collect personal data (e.g. names, addresses, telephone numbers, or e-mail addresses) in connection with the operation of the Website or with our telephone customer service only when you have voluntarily provided such data to us (e.g. through registration, contact inquiries, surveys, orders etc.) and when we are entitled to process or use such data by virtue of permission granted by you or on the basis of a statutory provision.
We may also collect data about your health when you redeem prescriptions, provide advice or order certain products. These data are highly sensitive and require special protection. The protection of your health data is very important to HARTMANN, therefore we take all necessary and legally prescribed precautions to ensure a trustworthy processing.
Further information for customers and patients can be found here.
Shareholders of PAUL HARTMANN AG can find detailed information (German only) here.
As a general rule, we use such data only for the purpose for which you divulged the data to us, such as to answer your queries, process your orders, or grant you access to certain information or offerings.
We employ cookies on the Website. Cookies are small text files that are stored on your computer and stored by your browser. They do not cause any damage to your computer and do not contain any viruses. Cookies serve to improve the user-friendliness, effectiveness and security of our website. Some cookies (so-called "functional cookies", e.g. for language settings and ordering processes) are those that are absolutely necessary to guarantee essential functions of the website. In the absence of these, the website cannot be used as it was intended.
Most of the cookies we use are so-called "session cookies". They are automatically removed at the end of your session. Other cookies remain stored on your device until you erase them. These cookies enable us to recognize your browser during your next visit.
HARTMANN processes your personal data when you provide it to us yourself or when you use one of the services we offer. We use your data in particular for the following purposes:
Due to statutory regulations:
- Legitimation and Authentication
- Analysis and clarification of misuse or attacks on HARTMANN communication systems
- Execution of our General Terms and Conditions
- Management of our business
- Protection from or determination of possible fraudulent transactions
- Compliance with legal retention periods
Owing to contractual purposes:
- Payment processing for purchases and other services
- Performance of contractual and pre-contractual measures
- Processing of your application
- Care consultation / optimization
- Processing based on a complaint
Due to your consent:
- Communication via telephone, e-mail, fax, live chat, video call and other channels
- Sending of samples, rewards, products and information
- Shipping of samples, incentives, products and information
- Registration with competitions, programs or offers at your request
- Delivery of other services that we have offered to you
- If permissible by law, delivery of user-specific, unsolicited offers and information about the products and services of HARTMANN
- Surveys on our websites
- Development and provision of advertising that is adjusted to your interests
- Personalization of offers via Internet, e-mail, fax and other channels
Owing to our legitimate interest:
- Determination of the effectiveness of our advertising
- Development of new products and services
- Analysis of the use of our products, services and websites
- Advertising or market and opinion research, unless you have objected to it
- Data collection and retention for the purpose of marketing, market research and optimization
We process your contact, business and business-relevant data on the basis of legal regulations within the framework of the existing or prospective business relationship. In addition, by providing this information you agree that the data entered will be collected, processed or used for the legitimate purpose or for the purpose you have specified. Your data will only be processed and stored by us as long as the purpose requires and will be erased after fulfilment of the purpose or after expiration of the respective retention periods. A collection, processing or use for any other purpose does not take place. Your consent to the use of data can be withdrawn at any time with effect for the future. If you object to the use of the data, we would like to provide you with information to the effect that only limited use of our services may be possible.
Children and people under the age of 18 normally do not transmit personal data to HARTMANN without the consent of their parents or legal guardians. Please note that our websites are not intended for or directed at minors under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.
Insofar as you have provided your consent or when we are otherwise legally entitled to do so, we will share your personal data with subsidiaries of HARTMANN, where applicable, for the purposes indicated above.
Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your personal data to third parties. Excluded from this provision is the forwarding to service partners, such as for example parcel service provider or freight forwarders, if the transmission is necessary for the order processing or delivery of the goods.
The logistics service providers receive the data that is required for the delivery for use at their own responsibility. We accordingly restrict this to sending the data that is necessary for the delivery.
In addition, other service and support providers are engaged in communication, consultation and taking orders. These service providers are carefully selected and committed to HARTMANN's data protection standard.
In connection with the operation of the Website and the services provided by way of the Website, HARTMANN works with service providers such as hosting or IT maintenance service providers, for example. The transfer of personal data to these entities is restricted to the minimum necessary.
We use end-to-end encryption for transferring personal data. We process your data pseudonymised or anonymised as far as the concrete purpose permits.
Within the scope of processing data on behalf of a data processor, our business partners have been carefully selected and are obliged to us in accordance with the legal requirements of Art. 28 EU DSGVO to treat your data confidentially and to observe our own data protection standards. In particular, our business partners are not permitted to pass on our customers' data to third parties for advertising purposes or to use it for commercial purposes themselves.
If a transfer of data to third parties is necessary for the fulfilment of data processing purposes, we ensure that your data remain within the European Union or the European Economic Area.
In extraordinary cases, recipients of data may possibly be located in countries outside of the European Economic Area (“third countries”), in which applicable laws do not offer the same level of data protection as in your home country. In such cases, HARTMANN takes measures to ensure an appropriate level of data protection (such as Binding Corporate Rules or Standard Contractual Clauses).
Our aim is not only to provide you with an informative and comprehensive online service, but also to protect your personal rights. You can assert the following rights with regard to your personal data:
- Information and access
- Withdrawal of consents
- Data Portability
- Complaint to the competent supervisory authority
Please contact [email protected] for further information.
In order to protect your data from unauthorised access by third parties, we are obliged to carefully check your identity. We may request further information in order to respond to your written requests.
Due to the Internet's inherent mode of operation and the systemic risks involved, any data transmissions are made at your own risk. For your security we exclusively offer our services via the encrypted transmission channel.
If you register for an offered newsletter your name and your e-mail address as well as information, which permits us to check that you are the holder of the entered e-mail address and agree with the receipt of the newsletter, are saved by us. Your address will additionally be required in case of postal dispatch. Your data is exclusively processed for the requested newsletter, your data will not be additionally used for other purposes. Neither will your data be forwarded by us to third parties.
You can revoke the granted consent to the saving of the data, the e-mail address as well as their use to send the newsletter at all times, for example via the “unsubscribe” link in the newsletter.
In order to make our websites more attracting and user-friendly, we use "Social Bookmarks" and "Social Plug-Ins". We use these in accordance with Art. 6 1 lit. f) EU DSGVO in order to make HARTMANN known worldwide The advertising purpose underlying this is to be regarded as a legitimate interest within the meaning of the EU DSGVO. Liability for data protection-compliant operation is to be guaranteed by the respective provider.
What is a Social Media Bookmarks & Plug-Ins
Social Bookmarks are Internet bookmarks that enable you to refer to our appearances at the respective providers:
•Facebook (Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA),
•Twitter (Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA),
•YouTube (YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA),
•Instagram (Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA),
This means that the social bookmarks (buttons) are integrated as links. By clicking on the buttons you will be forwarded to our website of the respective provider, i.e. your information will only be transferred to the respective provider by first clicking and forwarding.
If you browse a page on our website that contains plug-ins, these are initially deactivated. The plug-ins are only activated when you click on the button provided by the provider, such as Facebook. With this activation you establish the connection to Facebook and declare your consent to the transmission of data. If you are logged-in to Facebook, Facebook can assign the visit to your account there, for example. If you click the Facebook button, the corresponding information is transmitted directly from your browser to Facebook and stored there.
The purpose and scope of the data collection, the further processing and use of the data by the providers as well as your related rights and setting options to protect your privacy, please refer to the data protection information of the respective providers.
You shall log out of the provider's user accounts before visiting our website in order to ensure that the providers do not collect data about you via our website.
HARTMANN will respond to all legitimate requests for information and where applicable, to correct, amend, or delete your personal data. If you wish to make such a request or if you have questions or comments regarding this Data Protection Disclaimer, please click contact the HARTMANN Data Protection Team with your questions and suggestions.
PAUL HARTMANN AG
Data Protection Officer / CFO-DPM
This Data Protection Disclaimer is updated from time to time. You will find the date of the last update at the top of this page.